What is Motor Codes?
Motor Codes, or the Motor Industry Code of Practice as it was previously known, is a government-backed self-regulatory body for the motor industry. It’s a voluntary scheme for garages that are committed to maintaining high standards throughout the business, from new car sales, administration of new car warranties, service and repair.
By subscribing to Motor Codes, Roy Chapman Ltd is demonstrating its commitment to operate as a responsible business, treating customers in an open, transparent and fair way.
What does it mean to me?
Quite simply, all garages that subscribe to the Code are committed to the following, so this is what you can expect to receive from us:
- An honest and fair service
- Open and transparent pricing
- Competent and conscientious staff
- A straightforward and swift complaints procedure
Additionally, you will receive, if required, free consumer advice (online and phone) and low cost independent arbitration if the matter cannot be resolved speedily whilst your car is in the dealership.
You can download a copy of the Code in full from the website here.
Vote for us!
If you like the service you receive at Roy Chapman Ltd, please vote for us in the Motor Code Garage of the Year 2014.
Full details via the link: http://www.motorcodes.co.uk/survey/service-and-repair.